From its headquarters in Franklin, Tennessee, Acadia Healthcare is making significant strides in supporting military service members, veterans, and their families through its specialized Service Resiliency Unit (SRU). Since its founding in 2005, Acadia has grown to understand the unique mental health challenges facing military communities, developing targeted programs across its nationwide network.

The SRU team serves as a vital resource for active-duty military members, veterans, and their dependents who are dealing with substance use disorders and mental health concerns. Operating within Acadia’s network of 260 facilities across 40 states and Puerto Rico, the program connects military families with thoroughly vetted treatment options that provide the highest quality of care in safe, supportive environments.

The SRU program offers comprehensive support through several key services:

Referral Coordination

• Centralized referral process
• Clinical documentation collection
• Insurance coverage verification
• Treatment provider reviews
• Admission preparation

Streamlined Admission Process

• Authorization securing
• Required paperwork completion
• Consent gathering
• Scheduling support
• Logistical assistance

Ongoing Support Services

• Progress monitoring
• Facility coordination
• Family communication
• Treatment team collaboration
• Care continuity maintenance

Aftercare Transition

• Discharge planning
• Next-level care coordination
• Return-home support
• Follow-up care arrangements
• Community resource connection

The program’s success relies on strategic placement of SRU liaisons throughout the United States, ensuring optimal coverage near military installations and veteran populations. These liaisons work directly with patients, families, and healthcare providers to create seamless treatment experiences.

“Our program identifies appropriate treatment options for active-duty military members, veterans, and dependents who are struggling with substance use disorders and mental health concerns,” explains a senior program director. “We refer to premier facilities throughout the United States, all of which have been thoroughly vetted to ensure they provide the highest quality of care.”

The SRU team’s support extends beyond initial placement, maintaining contact throughout a patient’s treatment journey to:

• Monitor treatment progress
• Coordinate with facility staff
• Ensure effective communication
• Support family members
• Facilitate transitions between care levels

This comprehensive approach aligns with Acadia’s broader commitment to quality care, demonstrated by performance metrics showing:

• 3-5x better outcomes than CMS national benchmarks
• 99th percentile scores in CARF quality measures
• Strong patient satisfaction ratings
• Effective treatment completion rates

From its Franklin, Tennessee base, Acadia Healthcare continues to expand its military support services, recognizing the growing need for specialized mental health care within military communities. The SRU program represents a crucial component of Acadia’s mission to provide accessible, high-quality behavioral healthcare to all who need it.

Looking ahead, the company remains focused on enhancing its military support programs through:

• Expanded facility networks
• Enhanced treatment protocols
• Strengthened military partnerships
• Improved access to care
• Advanced support services

Through these initiatives, Acadia Healthcare demonstrates its ongoing commitment to serving those who serve our nation, ensuring that military personnel, veterans, and their families have access to the specialized mental health care they deserve.